20 April 2011

Missing Pieces

Is it possible that business has fewer of the right kind of leaders today than it did nearly 20 years ago? I am referring to those individuals who exhibit a good balance of experience, personal depth, emotional strength and administrative discipline.

If this may be true, why?

One reason could be too much focus on technique and not enough on the deliberate practice of the discipline that leadership really is. Being a leader is meaningful but hard work no matter the situation or size of the organization.

When is the last time you attended a conference on working hard?

Another possible answer to our original question lies in the failure of leaders to learn from their experiences. Someone once said that those who are not open to counsel can’t be helped. Often good development programs are offset when individual responsibility to keep learning disappears.

The person most responsible for development is the leader, not the educator or trainer.

Is there hope for this situation?

Are there other things needing attention when it comes to chiseling one’s character traits as a leader? What’s missing that often undermines well-intended people?

The first missing piece tends to be…


It’s difficult if not impossible for people to follow someone they don’t believe in.

You have to offer reasonable grounds for being believed if you are in your first major assignment or a seasoned executive. Relationships are built on trust. Call it authenticity or transparency if you like. But substance is a must.

Are people sometimes misled by their leaders?

Too often this is a reality. Yet as someone once famously said, “you can’t fool all of the people all of the time.” Weakness in character comes out at some point. This type of behavior can do a great deal of damage until it’s discovered and the person either gets helped or is removed.

Maybe a coach is what you need. Timely interventions by trusted individuals may be more important than formal reviews separated by long intervals. Few, however, change their behavior with coaching alone. It takes feedback, self discipline and practice with colleagues to put changes in place.  Even then it is an uphill climb.

One way to understand credibility is to think about what impresses you in a leader. Matching words with deeds is very important no matter where on the planet you happen to be. Why does this type of behavior stand out? Because so few engage in it.

Measure your words. Promise less. Deliver more

The second missing piece is…


I am referring here to interpersonal or social communication, not necessarily oratory or elocution. Most of a leader’s communication is one-on-one or small groups. Businesses are social systems. An overlooked tool is conversation.

The writer, Alan Barker, put it this way:

“Conversation is your primary management tool. It’s how you build relationships with colleagues and others. It's how you come to understand what people think and how they feel. Conversation is the way you influence others and are influenced by them. It’s how you solve problems, cooperate with others and create new opportunities.”

This is good advice.

Two-thirds of any conversation is listening and listening is hard work.


While someone else is talking we often keep our brain in gear waiting for just the right time to speak again. By doing this we hear little the other person has to say. Many gain leadership positions in spite of being poor listeners. How this happens is a mystery.  When is the last time you really paid attention to staff? Customers? Board members?

Is two-way communication a missing piece? Then practice the habit of asking good questions. Find out what interests the other person.  It’s one thing to know about your people. It’s another to know your people.  Understanding this difference improves and strengthens relationships.

The final missing piece is…


The buzzword is "collaboration" but colleagues value someone who is simply "cooperative" in attitude and behavior. 

There are things you can do on your own such as sharpen a pencil or take out the trash.   If you want to move a grand piano on a stage Steinway recommends at least one person be assigned to each leg with rollers.

If you are trying to build a great company it’s going to take enough of the right people laboring together to achieve common goals. Even though succeeding generations appear to have a collaborative ethos this does not remove the need for someone to lead, direct and follow-up. It does, however, change the look of the organization from leadership at the top to leadership throughout.

Are you comfortable with an organization filled with strong and gifted leaders?

While the task determines the form of collaboration here is a practical way to begin. Start by asking people what you can do to help them. Learn to cooperate with others, first.  Then see if there is a difference when asking for their help in getting something done on your list.

It takes practice and discipline but these missing pieces, and others you might identify, can be placed in your life and work.

There’s hope after all.

(C) 2011 Bredholt & Co. Inc. 

15 April 2011

Leadership Agenda: Best Buy Co.

It seemed liked the best of all worlds for Best Buy stores.  There was good news in a slow economy.  Circuit City, its chief competitor, was going out of business.   The conditions were right for Best Buy to continue expanding, now with its major competitor gone from the scene.

However, if something seems too good to be true, it probably is.

While the competitive retail landscape was changing so was the consumer and their options for purchasing electronics equipment.  Households have increasing confidence to purchase big ticket items from their computer screens, I Pads and smart phones.

What happened?

The Internet remains a potentially destructive force for nearly all companies, even those with a strong physical presence.  Note the closing of 200 Border's Book Stores.  Amazon.com Inc. is getting stronger by offering an increasing number of products while collecting limited sales tax. 

Its shipping options are also more attractive.

What was a plus yesterday (large stores nearby) now appears to be a liability (overhead).

It was announced recently that Best Buy will "shrink" its "big-box" strategy.

What will the new design look like?  Here is CEO Brian Dunn's revised leadership agenda:

  • Position Best Buy to aggressively compete against Amazon.com
  • Rapidly escalate opening smaller stores focusing on smart phones (having 600 to 800 Best Buy Mobile stores in five years)
  • Close some existing stores thereby reducing square footage costs
  • Negotiate smaller leases with landlords
  • Lobby for change in U.S. tax laws forcing online retailers to collect sales taxes

(C) 2011 Bredholt & Co. Inc.

05 April 2011

Leadership Agenda: Estée Lauder Companies

Here is a look at the "leadership agenda" for Fabrizio Freda, President and Chief Executive Officer, The Estée Lauder Companies, a position he assumed on July 1, 2009.  

In this role he is responsible for developing and achieving the Company’s overall vision, strategy, financial objectives and investment priorities. Mr. Freda is a member of the Company’s Board of Directors.

The company website says that "Mr. Freda was a key architect of the Company’s long-term strategic plan, which is focused on gaining market share in the global prestige beauty industry and generating sustainable, profitable growth."

Mr. Freda's Leadership Agenda:
  • Prioritizing resources to the most promising opportunities
  • Making further investments in consumer knowledge
  • Driving innovation and creativity through products and services
  • Expanding the Company’s distribution and geographic penetration 
  • Greater integration across the Company’s brands, regions and functions to create cost efficiencies and leverage scale

(C) 2011  Bredholt & Co.